Articles

 Are There Any Hidden Hosting Charges That I should Be Aware Of?

Nope. What you see, is what you get. What you sign for, is what you pay for. And even when...

 Can I Be Billed Using My Local Currency?

As a U.S-based tech company, we will continue to bill using USD as the core transaction...

 Can I Switch My Billing Plan At Any Time?

Yes. You can upgrade or downgrade between hosting monthly or yearly payments or even upgrade to...

 Do You Accept Advanced Payments?

Actually, we do. For typical hosting plans and services, you can pre-fund or prepay for your...

 Do You Offer Discounts for Non-Profit Organizations?

We offer a discount on hosting packages to accredited non-profit organizations. To obtain this...

 Do You Require Any Kind Of Minimum Contract For Hosting?

No, we do not require any kind of minimum hosting contracts. To everyman, his ability and needs...

 European Union Value Added Tax (VAT)

The European Union (EU) assesses a consumption tax on goods and services for use in its member...

 How Am I Billed For Hosting Services & Products?

Depending on the hosting package you choose, you may be billed at the first of each month if your...

 How Do I Know My Billing Information Is Secure?

We are happy with that healthy dose of skepticism because it is the attribute of a...

 How Do I Reactivate My Hosting Account?

Please contact the billing department to reinstate your account when you want to or after you...

 How Do You Handle Fraudulent Orders?

If you see a charge on your credit or debit card that you don’t recognize, please contact our...

 How Do You Submit Billing Support Questions?

It is very easy and pretty straight-forward. Visit this URL...

 How Does Your Account Suspension Works As Regards To Billing?

For credit card customers, the following time-frame applies to past due payments: First email:...

 How Does Your Money-Back Guarantee Work?

If you cancel within 30 days of your sign-up date, you may request a refund.  Domain names,...

 How Soon Can I Start Using Your Service?

Once you signed up and your account is approved and your payment is validated.

 How To Change The Phone Number Attached To Your 2CP Hosting Account

Given that this is tied to your account retrieval process, we disabled it ( along with the phone...

 How To Change Your Dashboard Login Email Address

Typically, you should be able to change your login email address by visiting this page. However,...

 How To Change Your Dashboard Login Password

Customers can request a password reset by clicking the "Forgotten Password" link on the login...

 How To Create A Sub-Account For Your Billing Account

Our billing system sub-accounts allow customers to create sub-users under their main account,...

 I Don’t Agree With My Bill. How Can I Dispute A Charge?

You can create a ticket with the details of your dispute and your Account Managers will review...

 I Linked My Credit Card But I See A Small Charge On My Card! What Gives?

We have not charged your card. What you have observed is a temporary authorization in order to...

 I'm Looking For An Invoice. How Do I Find It?

All account owners are able to access their invoices through their customer portal under Account...

 My Credit Card Information Changed. What Should I Do?

If you need to add or delete a card or update your primary credit card’s expiration date, you can...

 My Payment Was Declined. Now What?

If your credit card failed, please make sure update it. Our payment gateway will automatically...

 Receiving Invoices In Your Local Currency

Due to fluctuating exchange rates, we only invoice in the currencies we accept. So, all invoices...

 Troubleshooting An AVS (Address Verification Mismatch) Error

If your order failed and you got an error saying Address Verification Mismatch, the billing...

 Troubleshooting Decline CVV2/CID Error

If your order failed and you received an error saying Decline CVV2/CID, the CVV code entered when...

 Troubleshooting PayPal Payment Errors

If you receive an error message from PayPal when trying to pay with us, you’ll need to contact...

 Understanding An Insufficient Funds Error

An insufficient funds error means that the card does not have enough funds to cover the order....

 Web Hosting Magic Tax Rates and Exemptions

Tax is often charged according to local laws in each country and in the United States, in each...

 What About India Goods and Services Tax (GST)?

On July 1, 2017, India transitioned from a Service Tax to a Goods and Services Tax (GST) system....

 What If I Go Over My Bandwidth Limit?

Instead of freezing your account, we allow additional bandwidth at a modest price.  Overages are...

 What Payment Types Are Accepted?

2cPanel currently supports popular payment methods around the world. Stripe will continue to...

 Why Is My Hosting Order Stuck On Pending Status?

Your order is still in "Pending" status because it hasn't been accepted. Sometimes when we...

 Why Is My Hosting Service On Auto-renewal?

Your website is your business, your security, your livelihood; so a long service interruption...

 Why Should I To Provide My Real Address During Registration?

We use (among other options), two basic matrices to weigh whether your order should be accepted...

 Will You Notify Me Before I Am Billed?

Of course. We will send you an advanced billing notice seven days before a payment is due. And as...